New User
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New User
Welcome to R&R Custom Color Lab! We are pleased you found us.
Since 1976, we have offered a wide-range of services that are sure to satisfy your photographic needs whether you are a professional, a beginner or anywhere in between.
At R&R, you will enjoy the personalized attention that comes with counting each one of our customers as friends. Our dedicated employees strive to go above and beyond to give you the best experience possible. One of the advantages to being a smaller lab is that our customers get to know each one of us personally. There is always a face to the name and, if you call us, you know the person you are speaking to over the phone is the same one you met in the lab. We are always available to answer questions, offer ideas, and give advice when needed. The R&R Staff looks forward to meeting you!
We love having new customers come to visit! We hope that you will decide to stay for a long time.
Please accept our welcoming gift of one free 12×18 luster or glossy photo print with your first order.
Please add the product to your cart, enter newuser in the promocode box on the checkout page and you will see your discount. Please remember that newuser must be entered that way, no capitals and all one word.
Here are a few items to keep in mind when placing your first order.
What is my account number?
Please put your first and last name in this spot. This will enable us to easily find your orders in case you have any questions and it will be the easiest account number for you to remember.
Very important…Image file names
File naming is extremely important. Please do not use apostrophes, commas, slashes or ampersands in image file names or in your customer name and code. These characters will cause your order to fail. Please remember to use less than 17 letters in your file name and keep in mind that the image name prints on the back of your prints.
What kind of files can I send?
We accept .jpg, .jpeg, .png, .pdf, .tif and .tiff files. Please save your files in sRGB or Adobe RGB (1998). Save at a quality level of 8 or better. We prefer that you leave your files at the original file size but in some cases, where those files are much larger than what is being printed, ( i.e. Proof books and proofs), most people like to reduce their file sizes for quicker uploads. For those sending .tif and .tiff files, browsers such as Chrome will not upload them. Please use a Mac and a browser such as Safari to submit your images. Otherwise we recommend saving your files in another “lossless” format such as .png in order to use a browser such as Chrome.
Did you get my order?
My ROES order said “Sent. Thank you”, but I did not receive my email confirmation. Did you get my order?
An e-mail confirmation should be sent out in minutes after we receive your order. If you didn’t, please check your spam folder then call us to see if we did receive your order. If we did not, there are some reasons that we might not have received it: First check that you entered your e-mail address correctly in the My Information window in ROES. Make sure that you did not use any commas or apostrophes in your account info or special characters in your file names. These will cause your order to fail.
Can I email my order instead?
While it is possible for you e-mail your orders, it is not recommended. Due to the volume of emails we receive, it can delay your order by up to a week. In the event, that you are unable to use our ROES software please feel free to call for assistance or come into our store so an employee can assist you.
If you still opt to place your order by email, please make sure to send the largest file possible, usually labeled “actual size” if your system gives you the option. This will ensure the best possible quality print.
For more answers to commonly asked questions, please see our Information page.