Terms and Conditions

How do I get started?

On the top toolbar, select Order Online and Print Your Images from the dropdown menu. Scroll down on the page and click the button labeled “Order With Web ROES”. This will open a new tab with our order software. Enter your name in the account spot and select Log In.

Once you are ready to checkout, please make sure to complete the info in each box during checkout. Please verify your email address is correct. The phone number should have 10 digits (ex: 5093253456). Do not include a 1 in the front of the number. Our system will send an email confirmation once we’ve received it.

What kind of files can I send?
.jpg and .jpeg are the easiest to upload; you may also use .png and .tif. Tiff files are best sent using Mac rather than PC. Please save your files in sRGB or Adobe RGB (1998). Save at a quality level of 8 or better. We prefer that you leave your files at the original file size but in some cases, where those files are much larger than what is being printed, ( i.e. Photobooks and Proofs), most people like to reduce their file sizes for quicker uploads. Our software will re-size each print at the optimum resolution for the chosen sizes so that you don’t have to.

Very Important-Image file names!

File naming is extremely important. Please do not use apostrophes, commas, slashes, ampersands or any characters in image file names or in your customer name. Please remember to use less than 17 letters in your file name and keep in mind that the image name prints on the back of your prints.

Did you get my Order?

My ROES order said “Sent. Thank you”, but I did not receive my email confirmation. Did you get my order?

An e-mail confirmation should be sent out in minutes after we receive your order. If you didn’t receive it, please check that you entered your email address correctly and check your spam folder. You are welcome to contact us to verify if we received it or not. If we did not, there are some reasons that we might not have received your order or caused it to fail: Make sure that you did not use any commas , apostrophes or characters in your contact info or file names. Make sure that you only send us files saved in RGB.

Can I e-mail my order instead of using ROES?

While it is possible for you e-mail your orders, it is not recommended. Due to the volume of emails we receive, it can delay your order by up to a week. In the event, that you are unable to use our ROES software please feel free to call for assistance or come into our store so an employee can assist you.

If you still opt to place your order by email, please make sure to send the largest file possible, usually labeled “actual size” if your system gives you the option. This will ensure the best possible quality print.

Return Policy

We are committed to quality and your satisfaction is guaranteed!
If you feel there was an error processing your order, please call us and we will correct the problem ASAP.  Remakes will be made only from the original digital file submitted to us in the original order using the product and options originally specified in that order. Remakes will be shipped as requested in the original order.
Circumstances beyond our control are not covered by the guarantee.
We are not be responsible for:
Poor quality or low-resolution files.
Order errors of size, quantity, cropping or product, etc.
However we want you to be happy and may redo for you at a discount.

Change of Order

Our ROES is a highly sophisticated printing system with hand inspections during the process. Orders can quickly move past the point of change. Please double check your orders for accuracy before you submit them to us. If you wish to edit your order, you must do so quickly. Order changes must be done via telephone during normal customer service hours or via email after hours. All attempts will be made to amend your order; however, at times order processing may be too far along for cancellation. You are responsible for an order once it has been placed in production.

Wrong Product Or Crop Selected

Our ROES system is designed to tell us exactly how you want us to print your image. We are not responsible for remakes if the print we send you matches the product you specified in your original order. We print your order as it is received . Please carefully check your product choice, quantity, cropping, spelling and options. The crop you see in the image template is exactly how it will print. If you select “fit entire image” and it shows white borders, the borders will print.

Image Cropping
If nonstandard print sizes are needed, use the “fit entire image” option in the image pane in Roes. Keep in mind that our printer will re-size each print at the optimum resolution for that size. If you need a size not listed, please see our custom size options or give us a call.

Payment Polices

All online orders require payment at the time the order is placed. Visa, MasterCard, Discover and American Express credit and debit cards are accepted for payment. We do not keep credit card numbers on file.  A 25% deposit is required for framing, large scanning orders and large print orders. We reserve the right to request a deposit or prepayment on any of our services.

Sales Tax

Sales tax will be charged on all orders delivered in the State of Washington unless you provide us with a valid Exemption Certificate.

Reorders

We store your orders and files for one year on our servers. This is done to simplify reorders. You can call us with your order number and image number. It isn’t guaranteed storage, so please save your files. You can request at any time for us to delete your images from our server (archiving/reorders won’t apply once order is deleted). All reorders are charged the premium prices.

Can I put my order on hold?

Orders can be held for a maximum of two weeks. All orders go into production quickly so please contact us right away if you would like us to hold it while you make your final order decisions.

How will I know when my order is ready?

If you have supplied an email address when placing your order, you will receive an email confirmation when complete. Please make sure that your email address is active and typed correctly! Also, check your spam folder and select “not spam” if your email provider filters us as such. For those orders without an email address, we will call and leave a message.

Copyright Laws
We respect copyrights and will not copy or duplicate images that we suspect are copyright protected. Most professional photographers generally have an implied copyright on their work.  If they sold you your images on a disk, then you usually own the copyright.  You agree to hold us harmless and indemnify r&r custom color lab for any costs or judgments resulting from claims for copyright infringement by the owner.

Thank You

We appreciate your business, the R&R Staff.

 This privacy notice discloses the privacy practices for rrcolor.com. This privacy notice

applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website,

how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access

to collect information that you voluntarily give us via email or other direct contact from you.

We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We

will not share your information with any third party outside of our organization, other than as

necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about

specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any

time by contacting us via the email address or phone number given on our website:

 See what data we have about you, if any.

 Change/correct any data we have about you.

 Have us delete any data we have about you.

 Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via

the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is

encrypted and transmitted to us in a secure way. You can verify this by looking for a lock

icon in the address bar and looking for “https”; at the beginning of the address of the Web

page.

While we use encryption to protect sensitive information transmitted online, we also protect

your information offline. Only employees who need the information to perform a specific job

(for example, billing or customer service) are granted access to personally identifiable

information. The computers/servers in which we store personally identifiable information are

kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us

immediately via telephone at 509.325.3456 or via email.